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Return Policy & FAQs


Returns

You may return an item within 14 days of receiving it. Send us an email at capitolreefco@gmail.com or a direct message on Instagram and we will send you a return label. 

Refunds will not be issued. STORE CREDIT ONLY!

We are unable to accept any items that have been worn, washed or damaged. All sale items are final sale and may not be returned or exchanged. This includes using a discount code. 

Restocking Fee 

There is a $5 restocking fee. When we refund your order we will subtract $5 from your refund! This includes exchanges  

 

Cancellations

We do not do cancellations- because once you have ordered, it is most likely already in the mail within the next 2 minutes(; so triple check everything before you hit that buy button! If you do cancel, we will add a $5 restocking fee

 

Wrong Address

We know sometimes your in a rush to get your items! But make sure that address is correct. If it does end up shipping to the wrong house, we can reship it (ONLY if it gets returned to us) but we will have you pay for shipping to get to you! If you realize before we ship- shoot us a DM on instagram, or a text and we will fix that! Unfortunately, if your item gets sent to the wrong house, we can not do anything about it  

 

Shipping

We ship ASAP, but sometimes mail backs up- we do all that we can but once the package leaves our hands, we have no control over it! So we apologize for any delays but do not take responsibility. 

 

Any lost, stolen or damaged packages our not our responsibility. We will file a claim, but are unable to do anything past that

 

Photos

All photos are edited to get the most accurate color of each product but may vary slightly!